Shipping policy

At Matriark Coffee Co., we want your coffee experience to feel smooth from the moment you order to the moment your package arrives. Please review our shipping policy below so you know what to expect after placing an order.

Order Processing

Orders are typically processed within 2–4 business days after your order is placed, excluding weekends and holidays.

During high-volume periods, product launches, restocks, local events, or holidays, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the email provided at checkout.

Shipping Timeframes

Once your order has been processed and shipped, delivery times may vary based on the carrier, destination, weather, holidays, and other factors outside of our control.

Most orders are expected to arrive within 3–7 business days after shipping, depending on the shipping method and delivery location.

Please note that processing time and shipping time are separate. Processing time is the time needed to prepare your order, and shipping time begins once the carrier receives your package.

Shipping Confirmation and Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information, if tracking is available.

Please allow up to 24–48 hours for tracking details to update after your package has been accepted by the carrier.

Shipping Rates

Shipping rates are calculated at checkout based on your order, delivery address, and available shipping options.

Any free shipping offers, promotional shipping rates, or local delivery options will be shown at checkout when available.

Incorrect Shipping Addresses

Please make sure your shipping address is correct before completing your order.

Matriark Coffee Co. is not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an address error after placing your order, please contact us as soon as possible at hello@matriarkco.com.

If the order has not shipped yet, we will do our best to update the address before fulfillment. If the order has already shipped, we may be unable to make changes.

Returned or Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempt, or being marked undeliverable by the carrier, we will contact you to confirm the next steps.

Additional shipping fees may apply if the order needs to be reshipped.

Lost, Delayed, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery timing and handling are managed by the carrier.

If your package is delayed, lost, or marked as delivered but you have not received it, please first check your tracking information and contact the carrier for additional details.

If your package arrives damaged, please email us at hello@matriarkco.com within 3 business days of delivery with your order number and clear photos of the damaged package and product. We will review the issue and do our best to help.

Local Delivery or Pickup

If local delivery, local pickup, or event pickup is available, those options will be shown at checkout or communicated during special promotions or local events.

Please follow the instructions provided at checkout or in your order confirmation email.

Questions About Your Order

If you have questions about your order, shipping status, or delivery issue, please contact us at:

Matriark Coffee Co.
Email: hello@matriarkco.com

We typically respond within 1–2 business days.